Journal 3

Page 18.

Rules are in place to make sure that things run smooth, without rules peolple would do anything they want to do. So for me everyone must follow the rules, even if some may feel that its nothing to break a rule, it's just a little rule, I wouldn't have a rule that was being enforced for no good reason. So I would have to ask all parents to follow the rules to promote a safe and healthy envioment for all children.


Page 19.

I will give all my staff the same oppuntity to have special days and times off. I know there will be a time when a staff member my have a situation that requires some special attention to their schedule, I hope that my bond and my repore with my staff will allow me to make those decision as need be, if and when I can not consult with my staff as a whole about schedules being changed. I would be willing to work myself to cover the shift and times my staff my need off, I lead by example. I feel that if they know if am willing to work with them (staff) they will be willing to work with me.


Page 22

I never handle confrontation when I am upset, thats how alot of situation go wrong. You have to keep a cool head when working with children/Families and even Co-workers. You should always maintain your cool and never let a situation get the best of you. I would take some one using one of my ideals as a complaintant, I would smile and keep going, I would not let them know that they got the best of me. I would jsut use my creavtiy and coem up with something else. The next time I had an ideal I would not share it until I used it, but if I had other ideals that were just as good I would share those.


Page 23

Parents can be very protective you their children, and any cause of concern for a parent needs to be a concern for the staff and the program. No matter what the situation maybe, take time to listen, alot of parents just want some one to hear the problem and understand. Once you listen and understand what the concerns of the parants are you can work from there, first start off with an apology (don't think about right or wrong at this time) just apologize for how they are feeling. Let the parent/ family  know that a careful eye is keep on the children , but unfortantly things will happen. Let the parent know that an incident report will be filed and both parties will be notified.I would also in the future keep a closer eye ( observe) on the child that cuase the situation to see if there are any more problems and if so ways to change the behavior.


The 6 C's of Communication
Postive Communication.
1. Clarity
2. Consistent
3. Caring
Negative Communcation
1. Confrontation
2. Conflict
3. Carelessness